At el.résidu, we want to raise awareness about the impact of the fashion industry. That's why we ask you to make a well-considered choice when purchasing, to minimize returns as much as possible.

For this reason, returns are not free, and the costs are at your own expense.

Returns

Are you not satisfied with your purchase, or does the item not fit well? We are sorry to hear that, but we are happy to help you. Send an email to retour@el-residu.com with the following information:

• Order number
• Reason for return
• Item number of the item

You will receive a response from us within 24 hours.

• You have the right to return or exchange your order within 14 days of delivery.
• You will receive a full refund, excluding original shipping and return costs.
• Items must be unwashed, unworn, undamaged, and unaltered, including labels and original packaging.
• Ensure proper packaging and preferably ship with track & trace. Shipping and arrival are your responsibility.
• After receiving your return, we aim to refund the amount within 10 days.

Exchanges

Do you want to exchange an item? Please send an email to helpdesk@el-residu.com with:

• Order number
• Reason for exchange
• Item number of the desired item

Legal cooling-off period (EU)

For orders within the European Union, a cooling-off period of 14 days applies, during which you can cancel or return your order without stating a reason. The same return conditions apply.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the amount will be refunded within 10 business days via your original payment method. Please note that processing by your bank may take additional time.

Have you not received a refund after 15 business days? Please contact us at helpdesk@el-residu.com.